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Case study
Logistics operations platform
Operations platform for a delivery company in the United States, built to coordinate drivers, package handling, and invoicing in one workflow.
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Scope
- Discovery and workflow mapping across dispatch, driver, sorting, and billing teams
- Driver experience for step-by-step route and delivery execution
- GPS-based coordination for operations visibility
- Package sorting automation and status handling
- Invoice and payment workflows with Apple Pay and Google Pay support
- Rollout support, QA, and handover documentation
Challenge
The business needed software that could connect delivery operations end to end. Separate processes around drivers, package handling, and billing created manual work, poor visibility, and unnecessary friction for the team.
Approach
- Mapped the operational flow from dispatch through delivery so the platform reflected how the business actually worked day to day.
- Designed driver workflows around clear, step-by-step execution instead of generic status screens.
- Connected GPS coordination, package sorting states, and billing into one system to reduce handoff errors.
- Added payment handling for invoices so the operational workflow and the financial workflow did not live in separate systems.
Next step
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